Request tool

The Request Tool is a direct line of communication between players and staff. The request tool should be used in place of email as it allows staff members to keep track of problems more efficiently. Please do not send email to staff members unless they initiate the contact first. All problems related to the mud, website, wiki or forums should be addressed on the request tool.

How to Use the Tool
Point your browser to http://www.black-sands.net/request.



Overview
Once you have logged in if you are not already, you will see a page similar to this. This page will allow you to submit a new request or to view a past request that you have submitted that has either been resolved or is still in progress.



Submit a New Request
Click on 'Submit New Request' and you will be directed to this page. Simply click 'Continue' to move on in the process.



Select a Request Type
At this menu you will need to select the request type that you are submitting. Please try to select the category that closely resembles your request.



Details
Once you have chosen a request type, you will be directed to the details page. Here you will supply the information pertaining to your request.

In the future you will be able to add a log of the event (if there was one) into the 'log box', however, this is currently not implemented.



Confirm
Once you submit the details to your request you will need to confirm the data before clicking submit.



Submitted
Once you click submit you should be taken to this page. If you are not, there has been some error and you should email staff@black-sands.net.



Review
You will receive email updates to any pending requests you have if a staff member requests feedback from you.

You have the ability to add more information to the request. Simply log in, go to 'View Past Requests' and select the request you wish to add to.

You can then add more details to the request.

If you perform this action on a request that has been 'Resolved' it will re-open the request for the staff to review.